Shipping & Return Policy | Akane Yabushita Online Shop

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Shipping & Return Policy


How much does shipping cost?

We offer international shipping with fixed rates. The total shipping cost is calculated by the total price of the order and where your orders being sent to(regions are divided into 3 categories). Check our fixed shipping chart below to see how much the exact shipping for your orders will be.

Orders over $60 is subject for Free Shipping worldwide!

USA, Europe, UK, Japan EFTA Zone
(Iceland, Liechtenstein, Norway, Switzerland)
Australia, New Zealand, the rest of the world
Flat Rate $6.00 $12.00 $8.00
Flat Rate orders over $30 $9.00 $18.00 $12.00
Flat Rate orders over $60 Free Free Free

※All rates are based in USD. If you are shopping with different currencies, change it once to USD by the currency switcher at the bottom of the page to see in which price threshold you are at.

When will I get my order?

Usually, it takes 2–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days (after fulfilment).
  • Europe: 6–8 business days (after fulfilment).
  • Australia: 2–14 business days (after fulfilment).
  • Japan: 4–8 business days (after fulfilment).
  • the rest of the world: 10–20 business days (after fulfilment).


Our fulfilment and shipping times may be longer than usual due to Covid-19 pandemic and may continue to increase until things settle down. Please allow some extra days for receiving your items. Thank you for your patience!

Will I be charged customs for my order?

An additional customs and tax fee may occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases. We can not take responsibility for customs fees.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 


How are your products made and where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

The facility locations include the USA, Canada, Mexico, Latvia, Spain, with partner facility in Japan and Australia.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

Can I cancel my order?

Unfortunately, we can not accept cancellations after the order has placed.

I received a wrong/damaged product, what should I do?

We’re sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks' time with photos of the damaged product and your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Returns / Exchanges / Refunds

What’s your return and exchange policy?

All products are printed and shipped on-demand from our order fulfilment company. Due to the nature of this, we are only able to accept returns or exchanges in the case of faulty or damaged items.

To be eligible for a return, your item must be unused and packed in the same condition that you received it. The item must be submitted within the period stated in your instruction email after the product has been received.

We can not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and your order number. We’ll sort that out for you.

A T-shirt I ordered doesn't fit and the colour looks different from the screen. Can I exchange it for a different size/colour?

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our shop, in the product description section. The colour may look slightly different from the actual products depending on screen settings.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund for you.